The Community Liaison is responsible for building, managing, and nurturing strong relationships with referral sources and community partners (including, but not limited to, hospitals and health systems, physician clinics, home health agencies, school districts, etc.,) to drive patient referrals and meet program goals. This role educates current and prospective referral partners, industry organizations, patients, and families about Ability KC’s mission, services, programs and key benefits through community events, presentations, meetings, inpatient visits, tours, and targeted marketing communications. The Community Liaison is responsible for having a robust knowledge of all Ability KC programs and services. The Community Liaison also manages and supports the local and regional annual event plan, including maintaining event documentation, managing the event budget, proposing participation recommendations, supporting or hosting educational in-services, setting up and staffing the table/booth and coordinating exhibit logistics and materials.

Serving as the first touchpoint for newly referred patients, the Community Liaison introduces individuals and families to Ability KC, provides education on services and processes, facilitates connection with the Admissions team, and helps ensure a positive and supportive experience from the outset. The role partners closely with internal stakeholders—including Discipline Managers, Program Leaders, Admissions, Social Workers, and Case Managers—to support timely and effective admission and scheduling of new and returning patients by ensuring that accurate documentation and required information is obtained. The Community Liaison also works closely with the Marketing and Development teams to support annual fundraising events and ensure positive brand awareness in the community. Additionally, the Community Liaison provides feedback and insights from the field to inform organizational decision-making, monitors and responds to general inquiries (including info@ emails and “Build Your Plan” website submissions), and maintains relationships with key community resources by hosting or supporting resource fairs and identifying new partnership opportunities.

Education:

• Bachelor’s degree in an allied health (e.g., rehabilitation, therapy, social services, etc.) or related health profession required.
• Strong working knowledge of medical rehabilitation, therapeutic education models and family services and familiarity of employment programs for individuals with disabilities preferred.

Experience:

• A minimum of four years’ experience in a multi-disciplinary setting for allied health, physical medicine and rehabilitation, therapeutic education, social work or closely related field.
• Preference for minimum of three years’ experience directly working with hospitals and healthcare systems.
• Previous experience working in a non-profit organization is desired.
• Demonstrated professional experience providing support to executives with multiple projects and schedules; managing deadlines; interacting with various types of individuals (business, community leaders and general public).
• Proven strong communication and customer service skills.
• Proven ability to work independently, multi-task and solve problems in a fast-paced environment.

Knowledge/Skills/Licensure/Certification:

• Current appropriate certification/licensure.

• Excellent written and verbal communication skills.

• Ability to maintain positive relationships with third-party vendors and venues.

• Good interpersonal, organizational and leadership skills and ability to communicate effectively and with empathy.

• Able to gather, evaluate, synthesize and effectively present data/information. Metrics-driven with the ability to report to internal stakeholders and leadership.

• Attend relevant trade shows and events and monitor industry trends and competitor activities.

• Has good interpersonal, organizational and project management skills and ability to work independently and proactively, as well as to lead, facilitate and/or participate in program and project management with internal and external stakeholders.

• Understands Ability KC programs and services, as well as external industry/sector trends and insights within nonprofit and healthcare/education space.

• Is flexible and able to adapt to change in a fast-paced environment.

• Good working knowledge of applicable software and platforms to support responsibilities and is comfortable learning new software programs.

• Is a critical thinker and problem solver; proactively brings recommendations and solutions to leadership and team.

• Experience supporting partnerships, events and community outreach efforts.

• Is a collaborator, connector and team player, willing and able to work cross-functionally with other teams.

• Can prioritize projects and make decisions independently, with guidance from leadership as needed.

• Can effectively manage budget and track expense actuals.

• Ability to perform other duties as needed.

Who We Are:

Ability KC is the longest-standing private, not-for-profit, comprehensive outpatient medical rehabilitation facility in Kansas City serving thousands of individuals and their families annually and is nationally accredited and recognized as a leader in value-based care.

Our organization proudly provides a unique, personalized approach to care, serving people of all ages through educational, vocational, and therapeutic services. From helping with a child’s transition to kindergarten, to helping someone relearn how to drive or return to work, we’re there for our community.

Ability KC has been a designated comprehensive outpatient rehabilitation facility (CORF) since 2002, accredited by the Commission on Accreditation of Rehabilitation Facilities since 1971 and accreditation with National Association for the Education of Young Children.

Our mission is to build brighter futures for children and adults with disabilities by providing comprehensive educational, vocational and therapeutic services.

Our Culture:

We emphasize the well-being of every individual, ensuring there is meaning in what we do each day, with dedication to quality relationships, security in our finances, vibrancy in our physical and mental health and recent pride in contributions to our community. Our culture is built on three pillar principles – make a positive impact every day, embrace legacy and innovation, and together we rise.

We offer Monday – Friday services, a Comprehensive Benefit Package that includes paid Winter Break and Wellness Care Leave.

Ability KC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis or disability.

Background and post offer drug screenings required.